The Human Factor: How Leadership and Workplace Culture Will Determine AI's Success

Blanchard surveyed a mix of leaders and individual contributors about the role AI is playing in their workplaces. The results revealed a notable disconnect: while organizations are making significant strides in using AI technologies, they are investing far less time in understanding how AI is changing the human experience of work. Beyond changes to productivity, AI is influencing how people perceive their expertise, identity, and self-worth while reshaping workplace culture and expectations for leadership in subtle and meaningful ways. AI adoption continues to accelerate as employees work to determine how best to integrate the technology into their daily work.

Organizations are rapidly adopting AI tools, but many employees are still navigating uncertainty about how AI should be used and where human judgment, creativity, and connection add the greatest value. This report discusses these insights in greater detail and outlines the leadership opportunity to help people adapt, contribute, and thrive alongside AI.