Legendary Service Training Resources

Legendary Service® Program Overview

Creating a culture of service begins with you. Learn how.

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Legendary Customer Service: As Important as Ever

When my colleagues Vicki Halsey and Kathy Cuff and I were creating the Legendary Service customer service training program, we asked people in organizations two questions: Why is creating a...

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Leading at a Higher Level Book Summary

Explore how to build better leaders based on Blanchard's 40 years of practice with thousands of organizations around the world.

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4 Keys to Great Customer Service

Think of a time when you experienced truly excellent service. It may take you a few minutes—I don’t mind waiting. Got it? Now compare that to a time when the service you received was just...

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Kathy Cuff and Vicki Halsey on Legendary Service: The Key Is to Care

What are your beliefs about customer service—and how are they driving the customer experience in your company?  That’s one of the key questions Kathy Cuff and Vicki Halsey answer.

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Kathy Cuff Legendary Service Author Interview

Legendary Service coauthor Kathy Cuff shares personal examples highlighting key points from The Ken Blanchard Companies Legendary Service training program.

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Vicki Halsey Legendary Service Author Interview

Legendary Service coauthor Vicki Halsey shares personal examples highlighting key points from The Ken Blanchard Companies new Legendary Service program.

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