Kathy Cuff and Vicki Halsey on Legendary Service: The Key Is to Care
What are your beliefs about customer service—and how are they driving the customer experience in your company? That’s one of the key questions Kathy Cuff and Vicki Halsey, coauthors with Ken Blanchard, explore in their book Legendary Service: The Key Is to Care. In this episode, Cuff and Halsey share a four-part CARE model to help readers and listeners explore the key concepts.
